reportcard.nationaltravel.comNTI | Report Card

Admiry -- Agent Report Card Agent Name Select Agent Ai Miyazaki Alamo Travel Alexis Legg Alyssa Hartwell Amber King Andrea Dolan Andy Morrison Angela Johnson Angela Marcum (AT) Ann Goldberg Ann Hoskins Benjamin Fitzwater Beverly Jones Bonnie Shumate Brianna Kinder Brittany Burns Brittany Whitt Brittney Kyle Caitlin Sturgis Century Travel Charlee Young Chelsea Dempsey Cheryl Woods Christina Stitchick Cindy Barker Claudia Gilliam Crystal Leach Cyndi Hammons Daniel Hodges Danielle Lovejoy Danielle McVey Darlene Norosky David Smithbauer Debbie Browning Deidra Simpson Delissa Vanzee Destiny Shockley Diedra Simpson Edgar Villarreal Elizabeth Walker Ember Caruthers Erika Cole Ernie Lazernick External Agent Gayathri Kulathumani Global Travel Greg Martin Halee Ring Hanna Kruhlova Heather Proctor Heaven Burdette Heidi Nichols Jacqueline Harman James Ball (AT) James Cimino Jamie Messer Janice Adkins Jeanette Espinoza (AT) Jennifer Weese Jessica Bumgardner Jessica Quinones (AT) Jill Robinson Joe Lambert John Hensley Josephine Vaclavik Josh Daubenspeck Josie Buzzard Joyce Kilburn Judy Simms Justin Myers Kaddie Wolfe Karen Copenhaver Karen Cottrell Katherine Helmick Katie Hanna Kayce Dudley Kellsie Halstead Kelsey Morgan Kendrick Garnett Krissy Stevenson Lara Breeding Laura Ellis Laura Romain Laurel OConnor Leah Kidd Lee Brown Lee Brubaker Lesley Sattes Lia Ireland Libby Rojas Lindsay Menas Mack Johnson Martin McQuade Mataio Swain Matt Regan Meagan Strong Megan Morton Michael Fry Michael Hall Michelle Garcia Monica Hogge Morgan Ballengee Natalie Larson Nicole Gilbride Nikki Rhodes No Agent Online Booking PETER D WEAVER Rachael McKean Rachel Pruden Rebecca McDonald Renee Braley Robert Cote (AT) Robin Brennan Ryan Patrick Ryan Whisner Samantha Stanley Sarah Seagraves Savannah Moore Savannah Smithley Shana Ashley Sharon Jones Sharon Silva Shawna Legg Sheri Johnson Sheri Mullins Sophia Nicoloudakis Stephanie Suggs Steven Protzman Susan Owens Susan Toney Susie Willis - ADMIN Taylor Self Ted Lawson Tera Hunt Terri Byrd Tonya Mullins Trish Morgan Valerie Tefts Veronica Lawson Veronica Loss Zach Casto Friendliness Agent made you feel welcome. 5 4 3 2 1 N/A Empathy Sensitivity Agent had the ability to understand your travel request and was sensitive to your requirements. 5 4 3 2 1 N/A Expertise Agent had the knowledge to perform your travel requests efficiently and skillfully. 5 4 3 2 1 N/A Responsiveness/Extra Effort Agent demonstrated extra effort in processing your travel requirements. 5 4 3 2 1 N/A Agent Assessment Notes Travel Report Card Seat Assignments Seat assignments were obtained to your satisfaction. 5 4 3 2 1 N/A Airline Fares and Routings Agent researched fares and routings and gave the best options. 5 4 3 2 1 N/A Frequent Flyer Information Agent asked for Frequent Flyer information or offered you the Frequent Flyer program. 5 4 3 2 1 N/A Rental Car Agent researched rental car options and reserved car correctly. 5 4 3 2 1 N/A Hotel Selection Agent researched hotel savings options and reserved room correctly. 5 4 3 2 1 N/A Quantitative Assessment Notes Did you take advantage of our Concierge Service? Yes No For which services? Purchase Seat Assignments Online Check-In Purchase Airline Club Passes Black Car Reservations Restaurant Reservations Purchase Show or Event Tickets Did the service meet your expectations? Yes No If not, why not? Did you incur significant delay during your travel? Yes No If yes, were we able to assist and how? How important was our 24/7 service? 5 4 3 2 1 N/A Traveler Info Name Company Phone Email Additional Comments Would you like to receive future leisure travel information? Yes No Do you grant us permission to use the above report card responses for marketing purposes? Yes No Clear 5 Unbelievable Service Unbelievable service is astonishingly fantastic. This is the level of service travelers can’t forget, the legendary treatment you can tell all your friends about. 4 Surprising Service Surprising service is something special. It gives the traveler more than you expected. This is the service you enjoy and will come back to again and again. 3 Desired Service Desired service is what you hoped for and prefer. You will do business with National Travel again because we did things for you just the way you like it. 2 Expected Service Expected service is nothing special. It’s the average, the usual, the norm. You might come back to us, but only if no better options exist. 1 Basic Service Basic service is disappointing. It’s the point where your frustration has turned into anger. N/A Not Applicable When this service was not applicable to your review. Scoring scale × 5 Unbelievable Service Unbelievable service is astonishingly fantastic. This is the level of service travelers can’t forget, the legendary treatment you can tell all your friends about. 4 Surprising Service Surprising service is something special. It gives the traveler more than you expected. This is the service you enjoy and will come back to again and again. 3 Desired Service Desired service is what you hoped for and prefer. You will do business with National Travel again because we did things for you just the way you like it. 2 Expected Service Expected service is nothing special. It’s the average, the usual, the norm. You might come back to us, but only if no better options exist. 1 Basic Service Basic service is disappointing. It’s the point where your frustration has turned into anger. N/A Not Applicable When this service was not applicable to your review. Close Version # 2018.08.07 MDF...